Shipping & Delivery
At Wool n Kool, we strive to provide our customers with outstanding service and timely delivery. Please review our shipping policy below to understand how we handle shipping and delivery.
FREE SHIPPING WORLDWIDE
We are delighted to offer free shipping to all locations worldwide. Your orders will be shipped using trusted carriers, including FedEx, DHL, and USPS, ensuring reliable and secure delivery.
PROCESSING & DELIVERY TIMES
- Processing Time: Orders take 7 to 14 business days to process before shipment.
- Delivery Time: Once shipped, delivery typically takes 7 to 10 business days to reach your location.
- Maximum Delivery Time: In rare cases, delivery may take up to 25 business days, depending on customs and other unforeseen delays.
Note: Shipping times do not include delays caused by customs or clearance procedures.
TRACKING INFORMATION
After your order has been shipped, you will receive an email with a tracking number. Please note:
- Tracking updates may take 1 to 5 business days to appear on the carrier’s system.
- If your tracking status remains unavailable more than 5 business days after shipping, please contact us for assistance.
LOST OR MISSING PACKAGES
- Incorrect Addresses: Wool n Kool is not responsible for delivery issues caused by incorrect addresses provided during checkout. Please double-check your billing and shipping information before placing your order.
- Our Mistake: If we make an error, we will take full responsibility and ship the correct order at no additional cost.
CUSTOMS & DUTIES
Custom fees, duties, or taxes may apply to international shipments upon arrival in your country. These charges are the responsibility of the buyer. By purchasing from Wool n Kool, you agree to cover any applicable customs fees.
MULTIPLE PACKAGES
For logistical reasons, items from the same order may occasionally be shipped in separate packages, even if combined shipping is requested.
If you have any questions or concerns about shipping, feel free to contact us. We are here to assist you!